If you visit Disney regularly, I’ll bet you’ve got plenty of stories of Cast Members who went above and beyond the call of duty to make your visit special. Maybe it was as simple as an in-depth conversation, or as extreme as helping you through an emergency medical situation. Most of us regular Disney Guests have memories of these special CMs . . . so why not thank those CMs by letting their boss know how special they really are?
Mike Scopa’s column at MousePlanet reminded me today about the importance of thanking Cast Members who go the extra mile (and yes, of letting someone know when something’s amiss). And when I read his column, boy was I glad I’d taken notes last week! It made it easy to dash off a quick email to email@example.com, letting them know about a few CMs who’d made our trip special.
I was surprised that I couldn’t find the address above on the Walt Disney World web site; it may have been there, but wasn’t easy to spot. I ended up calling Guest Relations to get the contact info, and figured I’d include it here in my blog in case anybody else is looking for it. Did somebody go the extra distance for you? It’s easy to send a quick email to the address above. You can also send postal mail to:
UPDATE: I’ve been in touch today, 10/03/08, with WDW Communications, and am updating the info I’d previously had on this page. The correct address to send compliments is now:
Walt Disney World? Resort
Post Office Box 10040
Lake Buena Vista, FL 32830
or, as before, by email to WDW.Guest.Communications@disneyworld.com
They also point out that if you stayed at a WDW Resort, they’d appreciate knowing the resort’s name, and the dates of your visit (though I’m not sure why that’s relevant if you’re complimenting, say, a Cast Member at Epcot). And if you send them email, don’t include files over 2MB.